T-Mobile Introducing New Technology to Help Protect Consumers Against Robocalls

A picture of Will Forte as Robocall
T-Mobile wants to help you against calls like this.
There’s the saying about different things in life being certain, usually death and taxes, but one we can all probably relate to is getting ready to sit down, have dinner with your family, and then your phone rings with some unknown robocall.  Sometimes the calls are constant, sometimes a voicemail is left, other times it can be nothing at all.

Mobile carrier (or should we say Un-carrier), T-Mobile is looking to ramp up these efforts to help consumers by introducing Scam ID and Scam Block to help protect customers in the robocall fight.  With the Scam ID feature, customers get automatically alerted when an incoming call is likely a scam.  Then if you want to take it a step even further, Scam Block can prevent scam calls from even reaching you at all.

“Every year, three out of four people in the US get at least one scam call – and fraudsters cheat consumers out of more than half a billion dollars per year!” said Neville Ray, Chief Technology Officer with T-Mobile.  “So the T-Mobile team designed a brilliant set of patent-pending technologies – then built them directly into our network, so there’s nothing customers have to do.  No hoops to jump through, no app to download.  Like most T-Mobile technologies, it just works.”

As for how it “just works,” here’s the release from the company’s site:

Every time someone calls a T-Mobile customer, as soon as that call reaches the T-Mobile network, patent-pending technology analyzes it – in milliseconds – against an advanced global database of tens of thousands of known scammer numbers. The database is kept up-to-date in near real-time by analyzing every call that comes into the network with behavioral heuristics and intelligent scam pattern detection. When a match is found, the T-Mobile network tags the incoming call and warns the customer that it’s likely from a scammer. Because of the way T-Mobile’s network manages voice traffic, the Un-carrier is capable of analyzing every call to identify and block scammers.

If a customer prefers never to be bothered by scam calls, they can simply turn on Scam Block, and T-Mobile will terminate the call before it ever reaches the customer – stopping the scammers cold.  The customer is always in control and always has the power to decline or block scam calls. 

The company will enable these features on a rolling basis starting with T-Mobile ONE customers.  New T-Mobile ONE customers will automatically get Scam ID starting on April 5.  Postpaid customers can enable Scam ID April 5 by dialing #664# and pressing the call button in their phone’s dialer.  For turning on Scam Block, customers can dial #662# and then hit dial.  But if you’d rather turn Scam Block off, as there is always that chance the service could block calls you might actually want, hit #632#.

More information on the company’s efforts can be found here.  Also, if you currently are not a T-Mobile customer, and wish to learn more, head here for benefits.

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